關鍵時刻MOT,讓您可以及時記錄生活中與人互動重要的關鍵時刻,並養成習慣,在每一個關鍵時刻,為客戶創造更多價值。
Esprit Changeware 所開發的「關鍵時刻」( Moments of Truth ) 課程,是全球企業建立全員「以客為尊」思維的經典課程。
經由關鍵時刻課程的探討學習,學員了解及體認把握機會發掘顧客內在的需求,以完整實際的承諾與行動滿足他們的需求,體現每一個積極正面的關鍵時刻的重要及方法。
關鍵時刻MOT,是台灣艾偲睿為幫助每一位關鍵時刻學員養成「將心比心、創造雙贏」的習慣所開發的學習輔助工具,
其主要功能:
一分鐘快速指引:協助您複習「關鍵時刻」行為模式的重點,並可以自編學習重點做為提醒。
關鍵時刻即時評估:與行事曆結合,在面對客戶重要關鍵時刻後,可以快速進行評估,也可以文字或錄音記錄自己的學習成長與檢討。
關鍵時刻MOT用戶可以將評估結果上傳至MOT學習網站(www.mot-learning.com),在個人專屬學習檢討網頁紀錄您在關鍵時刻的學習成長,一步步成為擁有「將心比心、創造雙贏」好習慣的專業人士。
關鍵時刻為Esprit Changeware Pty Ltd 版權所有,台灣艾偲睿企業管理顧問有限公司 www.ispirit.com.tw為該公司在台灣地區產品銷售、服務及課程授權總代理。
My MOT gives you instant access to your ‘Moments of TruthTM’ behavior learning support program on iPhone.
Moments of Truth™ ( www.espritchangeware.com)
A program to win service leadership by unlocking the potential of your people
The ‘Moments of TruthTM’ program is designed to improve the customer experience, a major factor in building customer loyalty. It inspires people to delight customers through the way their requests are managed, either in direct contact or throughout the supply chain.
My MOT is designed for the individuals, who experienced the ‘Moments of TruthTM’ program, and decided to put MoT into work and daily life.
My MOT provides:
One-minute reminder of the ‘Moments of TruthTM’ behavioral model, also available for editing the personal learning notes by users.
Instant assessment the experiences of critical moments with customers, and record the notes for learning improvement.
Users might upload the assessment to the MOT learning website (www.mot-learning.com) or corporate MOT website for further reviewing and learning assessment.
Moments of Truth Program is owned by Esprit Changeware Pty. Ltd.
i-Spirit Consulting Services is the sole exclusive distributor in Taiwan.