关键时刻MOT,让您可以及时记录生活中与人互动重要的关键时刻,并养成习惯,在每一个关键时刻,为客户创造更多价值。
Esprit Changeware 所开发的「关键时刻」( Moments of Truth ) 课程,是全球企业建立全员「以客为尊」思维的经典课程。
经由关键时刻课程的探讨学习,学员了解及体认把握机会发掘顾客内在的需求,以完整实际的承诺与行动满足他们的需求,体现每一个积极正面的关键时刻的重要及方法。
关键时刻MOT,是台湾艾偲睿为帮助每一位关键时刻学员养成「将心比心、创造双赢」的习惯所开发的学习辅助工具,
其主要功能:
一分钟快速指引:协助您复习「关键时刻」行为模式的重点,并可以自编学习重点做为提醒。
关键时刻即时评估:与行事历结合,在面对客户重要关键时刻后,可以快速进行评估,也可以文字或录音记录自己的学习成长与检讨。
关键时刻MOT用户可以将评估结果上传至MOT学习网站(www.mot-learning.com),在个人专属学习检讨网页纪录您在关键时刻的学习成长,一步步成为拥有「将心比心、创造双赢」好习惯的专业人士。
关键时刻为Esprit Changeware Pty Ltd 版权所有,台湾艾偲睿企业管理顾问有限公司 www.ispirit.com.tw为该公司在台湾地区产品销售、服务及课程授权总代理。
My MOT gives you instant access to your ‘Moments of TruthTM’ behavior learning support program on iPhone.
Moments of Truth™ ( www.espritchangeware.com)
A program to win service leadership by unlocking the potential of your people
The ‘Moments of TruthTM’ program is designed to improve the customer experience, a major factor in building customer loyalty. It inspires people to delight customers through the way their requests are managed, either in direct contact or throughout the supply chain.
My MOT is designed for the individuals, who experienced the ‘Moments of TruthTM’ program, and decided to put MoT into work and daily life.
My MOT provides:
One-minute reminder of the ‘Moments of TruthTM’ behavioral model, also available for editing the personal learning notes by users.
Instant assessment the experiences of critical moments with customers, and record the notes for learning improvement.
Users might upload the assessment to the MOT learning website (www.mot-learning.com) or corporate MOT website for further reviewing and learning assessment.
Moments of Truth Program is owned by Esprit Changeware Pty. Ltd.
i-Spirit Consulting Services is the sole exclusive distributor in Taiwan.